Refund policy

We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help—please review our return policy below.

Eligibility for Returns

• Returns must be requested within 14 days of delivery.

• Items must be unused, unworn, and in original condition, with all original packaging and tags included.

• Items showing signs of wear, damage, or alteration may be refused or refunded at our discretion.

Restocking Fee

• All approved returns are subject to a 20% restocking fee, which will be deducted from your refund.

Return Shipping

• Customers are responsible for return shipping costs.

• We offer a prepaid return shipping label for $4.99, which will be deducted from your refund.

• If you choose to ship the item back using your own method, you are responsible for all shipping costs.

Refunds

• Refunds are issued to the original payment method after the returned item is received and inspected.

• Refund amounts will reflect:

  • The 20% restocking fee

  • The $4.99 return label fee (if used)

  • Original shipping fees are non-refundable.

• Please allow 5–10 business days after inspection for the refund to be processed.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items

• Gift cards

• Customized or personalized products

• Items marked “non-returnable” at checkout

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can assist you.

How to Start a Return

To initiate a return, please contact us at jaquehueteam@gmail.com with your order number and reason for return.